RETURN POLICY

CUSTOMER CARE HOURS
Mon-Fri 10AM - 5PM CST
Online store contact method only. info@dollhousemafia.net 

WE DO NOT CANCEL ORDERS AFTER THE ORDER HAS BEEN PLACED, so please do not submit the order if you're unsure of the purchase and also be sure to confirm your order for any incorrect information before placing the order.
We accept EXCHANGES ONLY in perfect condition of the same item. ANY WORN OR DAMAGED ITEMS WILL NOT BE ACCEPTED.

If you are unhappy with your purchase, please send us an email requesting to return the item within at least 2 days of delivery.

  • You may exchange merchandise within 3 business days of delivery of purchase.
  • The shipping and handling fees are non-refundable.
  • Since many of our items are limited quantities, we may occasionally sell out of an item. If this happens, we will notify you via email. 

PLEASE READ CAREFULLY OVER OUR ITEM DESCRIPTION, SOME ITEMS CONTAIN NO STRETCH!

We DO NOT accept exchanges on any white items, swimwear, bodysuits, leggings or accessories. PLEASE NOTE THAT ANY SALE OR DISCOUNTED ITEMS ARE FINAL SALE!

Email us to initiate a return. Please do not return any merchandise to our warehouse  without speaking to someone from our sales team!

ORDER PROCESSING:
We ask for at least 24/48 hours processing time to prepare order for shipment. After processing time, all orders are shipped and usps may take 2-4 business days for shipping. We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.

 RETURNS

Doll House Mafia Return Divisions

5744 North Orange Blossom Trail
Orlando, Fl 32810

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